Updated: April 2018
Kenshoo is a global software company that engineers cloud-based digital marketing solutions and predictive media optimization technology.
As such, we collect, process and analyze data from various sources, produce statistical information and identify trends to enable our customers to manage, optimize and analyze their digital marketing activities across multiple advertising channels and devices.
This Privacy Policy discloses the privacy principles and practices applied by Kenshoo in the course of providing services to its customers and from individuals visiting our website.
Kenshoo is in compliance with the Digital Advertising Alliance (“DAA”) Self-Regulatory Principles of Online Behavioral Advertising and participates in its program.
We are self-certified with the US Department of Commerce – EU-US Privacy Shield Framework, in connection with processing personal information from EU member states. We are committed to adhere to the Privacy Shield principles, including notice, choice, accountability for onward transfer, security, data integrity, purpose limitation, access, recourse, enforcement and liability.
For further information about the Privacy Shield, please visit: https://www.privacyshield.gov/list . The Federal Trade Commission (FTC) has jurisdiction over our compliance with the Privacy Shield.
Kenshoo Services allow Customers to manage, optimize and analyze their digital marketing activities across multiple advertising channels and devices. As such, Kenshoo does not have a direct relationship with Users who visit or otherwise engage Customer Websites or are exposed to Customer’s advertisements that are managed using our Services.
Kenshoo may collect and use information related to Users as part of the provision of the Kenshoo Services to our Customers as will be detailed below.
As a rule of thumb, the information collected by Kenshoo is typically used to identify trends and optimize overall advertising activities of our Customers. As such, this information is un-identifiable, and we do not know, nor will we attempt to know the identity of Users.
Kenshoo requires its Customers to acknowledge this Privacy Policy to promote transparency of our privacy practices to Users.
We collect information in a number of ways as described below, to provide our services and for other purposes that we describe in this Policy. Note, that you are not required by law to provide us with any information about you.
As part of our Services we offer our Customers anonymous tracking of Users who engage Customer ads and/or Customer Website. Consequently, we may collect the following information:
In order to obtain this information, we may use Tracking Pixels and Cookies (as such terms are defined below).
A Tracking Pixel is a piece of code embedded on a web page of Customer’s Website that collects information about Users’ engagement on that web page. The tracking pixel can be provided either by the advertising channels, affiliate networks or by Kenshoo. The Tracking Pixel may include a command to create Cookies.
A Cookie is a small text file that can be stored on a User’s browser (on any type of device). Our Cookie contains a random unique identifier that enables anonymous tracking activity from a browser that is associated with products and services of a Customer.
Subject to Customer’s approval, we may collect information of Customers or of third-party partners, and may combine it with our own data. Such information is un-identifiable, and we do not know, nor will we attempt to know the identity of Users.
For example:
Kenshoo’s Cookie does not collect any information for the purpose of unveiling the anonymity of a User. In particular, we don’t collect sensitive personal data as financial data, medical data or any data that may be associated with race, religion, sexual orientation or political opinions of a specific identifiable individual. If any such data would inadvertently be received by us, we will make no use of it.
We use the data we collect for all the following purposes: provide our Services; study and analyze the functionality of the Services and Users’ activities; provide support; measure Services’ activity; conduct surveys and send questionnaires; provide various reports and enhance our Services to our Customers; maintain the Services; make them better and continue developing the Services.
Additionally, we may facilitate advertisements based on past interactions of Users with Customer advertisements and Customer Sites (“Retargeting Services”). We utilize Cookies to enable this service.
We use automated processes, including automated decision making to provide our services to our customers and enhance their online marketing capabilities and campaigns.
We obey the law and expect you to do the same. If necessary, we will comply with court orders and warrants, and assist law enforcement agencies to prevent fraud, misappropriation, infringements, identity thefts and any other misuse of the Services, and to take any action in any legal dispute and proceeding.
We commit to process personal information solely for the purposes described in this Policy. To the extent relevant and possible, we will make efforts to maintain the information accurate, complete and up-to-date.
We may collect personal information from Users who may be prospective customers and/or candidates applying for a position and engage our Website. The information collected is typically voluntarily supplied to us by the engaging User, usually by actively submitting information through the “Contact Us” form. This information will only be used for the purpose of evaluating, contacting and serving the prospective customers and/or candidates applying for a position.
Additionally, we may use third-party suppliers to better understand the usage of our Website, to qualify leads obtained following registration to our Website or to further advertise our Services. In such scenarios our Website may utilize a Cookie on the User’s device.
In certain instances Kenshoo may share Users’ data with third parties, including:
We use the services of cloud-based service providers which store and process information in the US region.
We may store and process information in various sites throughout the globe, including on sites operated and maintained by cloud-based service providers. If you are a resident in a jurisdiction where the transfer of your personal information to another jurisdiction requires your consent, then by agreeing to comply with this Privacy Policy, you provide us your express and unambiguous consent to such transfer.
If you are interested in obtaining more information about the safeguards of our data transfer, you may contact our Data Protection Officer at: Privacy@Kenshoo.com.
Cookie opt-out – A User may elect to opt-out of enabling Cookies in the browser’s settings tools, usually by choosing between several options offered by the browser. Some browsers allow blocking Cookies from a specific website. In such cases, a User may choose to specifically block our Cookies by entering “.xg4ken.com” in the designated field.
Note that this opt-out relies on a Cookie, thus if a User blocks, otherwise restricts Cookies, or uses a different computer or internet browser, a renewal of the opt-out choice is required.
Some web browsers offer a “Do Not Track” (“DNT”) signal. A DNT signal is a HTTP header field indicating your preference for tracking your activities on the Service or through cross-site user tracking. Our Services do not respond to DNT signals and offer the aforementioned opt-out choice.
Kenshoo retains collected Users’ data for a period of up to one (1) year. Processed or aggregated data and reports generated by Kenshoo may be retained for longer periods.
We have reasonable security measures in place to help protect personally identifiable information that we collect and retain. However, no system can be completely secure, and we make no guarantees as to the safety or security of any information transmitted through our Services.
Under EU data protection laws, Kenshoo will in most cases be considered a processer as such term is defined therein. However, in the rare event that Kenshoo will be considered as a controller, as such term is defined in the EU data protection, then this section will apply.
Please note that we do not control the data collected and we will use reasonable efforts to attend to your request, but we may not be able to identify or locate all the data that relates to you.
At any time, you may contact our Data Protection Officer at: privacy@kenshoo.com and request to exercise your rights in accordance with the provisions provided by law:
If you have any concerns about the way we process your personal information, you are welcome to contact our privacy team at: privacy@kenshoo.com, or write to us to: Kenshoo Ltd., 6 Ha’barzel St., Tel-Aviv, Israel 6971010
We will look into your query and make good-faith efforts to resolve any existing or potential dispute with you.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
You may also invoke binding arbitration in certain cases, as further described in Annex I of the EU-U.S. Privacy Shield Agreement. For further information, please visit the Privacy Shield web site at: www.privacyshield.gov.
If you are a California resident, California Civil Code Section 1798.83 permits you to request in writing a list of the categories of personal information relating third parties to which We have disclosed certain categories of personal information during the preceding year for the third parties’ direct marketing purposes. To make such a request, please contact us at: privacy@kenshoo.com. Please note, that we do not control the data collected and we will use reasonable efforts to attend to your request, but we may not be able to identify or locate all the data that relates to you.
Kenshoo reserves the right to change, modify, add or remove portions of this Policy at any time and without prior notice. If we materially change our Privacy Policy, we will post the revised Privacy Policy via our Site and/or Services. You are advised to consult this Policy regularly for any changes.
If You Have Questions About This Policy: To address any questions, comments, or concerns related to this Privacy Policy, please send a detailed message to: privacy@kenshoo.com.
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