About The Position

Ready to take your career to the next level?

Kenshoo is looking for the best and brightest to join our rapidly growing team. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in!

Our work environment is very fast-paced and entrepreneurial, and we always do whatever it takes to delight our customers.

The Support Engineer is an exciting position in the highest Tier of our Application Technical Support team. The role involves both customer facing and query and script writing aspects, to facilitate solutions for complex platform issues as well as customize and maintain the production environments. We are looking for talented and energetic people who are dedicated and eager to learn.


Duties and Responsibilities:

  • Gain expertise in Kenshoo’s products and systems to troubleshoot and debug functional issues
  • Work with clients, account managers, and technical staff to resolve application problems
  • Develop workarounds and recommend custom solutions for client needs
  • Take ownership of technical issues, and work with our Development group to resolve more advanced issues and bugs
  • Develop automation tools and processes for the support group
  • Document troubleshooting and problem resolution steps

 

Requirements


  • Knowledge and proven experience in writing SQL queries
  • Strong delivery orientation (experience in working in B2B environment – an advantage)
  • Strong technical and analytical skills
  • Experience in technical customer-support role
  • Excellent verbal+written English communication skills
  • Comfortable resolving high visibility customer issues without the need for team lead intervention


Preferred Experience: 

  • Bachelor's degree in Computer Science or similar level qualifications preferred
  • Developing in a scripting language
  • Previous experience / knowledge in the areas of online advertising


Equal Employment Opportunity:

Kenshoo, Inc. is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records. 


Applicants with Disabilities: 

Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.

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